Terms of Cooperation

1. Purpose of these Terms

These Terms of Cooperation establish the general conditions under which Romania For Business SRL provides or coordinates professional and business-support services for its clients.

They apply to services requested through www.romania-for-business.com or through related communications, including email, telephone, video conference, online forms, quotations, proposals, service orders and other electronic or written instructions.

The purpose of these Terms is to define the responsibilities of Romania For Business SRL and the client, establish a practical framework for cooperation and explain how instructions, documents, communications, fees, deadlines, confidentiality, compliance matters and termination will be handled.

These Terms do not, by themselves, oblige Romania For Business SRL to accept any particular matter. A cooperation relationship begins only after the relevant engagement has been expressly accepted in accordance with these Terms.

2. Identification of the parties

For the purposes of these Terms, “Romania For Business” means Romania For Business SRL, together with its authorised representatives, employees and contractors acting within the scope of their authority.

The “client” means the natural person or legal entity identified in the applicable quotation, service order, engagement document, invoice or written instruction accepted by Romania For Business SRL.

Where an individual acts for a company, shareholder, investor, group of companies or another person, that individual confirms that they are authorised to provide instructions, disclose information and accept contractual conditions on behalf of the relevant client.

Romania For Business SRL may request evidence of authority at any time. Such evidence may include a power of attorney, corporate resolution, register extract, authorisation letter, identity document or another document reasonably required to confirm the representative’s capacity.

3. Contractual documents and order of precedence

The cooperation between Romania For Business SRL and the client may be governed by several documents. These may include a quotation, engagement letter, service agreement, service order, accepted proposal, invoice, power of attorney, project schedule, written scope of work and these Terms.

All such documents should be interpreted together as forming the contractual framework applicable to the relevant matter.

Where there is an inconsistency, a specifically negotiated and expressly accepted service agreement or engagement letter will prevail over a quotation. A quotation or service order will prevail over these general Terms in relation to the specific commercial or operational matter that it addresses.

Mandatory provisions of Romanian or European Union law will prevail over any inconsistent contractual provision.

Separate terms issued by an authorised lawyer, accountant, tax consultant, notary or other independent professional will govern the professional services supplied directly by that person or entity.

4. Acceptance of an engagement

Romania For Business SRL accepts an engagement only when it has expressly confirmed its acceptance in writing or has begun performing the agreed services after receiving the client’s clear instruction to proceed.

An enquiry, preliminary discussion, website-form submission, request for a quotation or payment made without prior confirmation does not necessarily constitute acceptance of the matter.

Acceptance may be conditional upon completion of client-identification and compliance procedures, receipt of requested documents, agreement on the scope and fees, payment of an advance and confirmation that Romania For Business SRL or the relevant professional is able to act.

Romania For Business SRL may decline an engagement before acceptance without being required to provide detailed reasons, particularly where professional, legal, commercial, capacity, conflict-of-interest or compliance considerations prevent acceptance.

Where funds were received before a matter was formally accepted, unused funds will be dealt with in accordance with the Payment Terms and applicable law.

5. Scope of cooperation

The services to be provided will be described in the applicable quotation, engagement letter, proposal, service order or other written confirmation.

The scope may include company formation, corporate administration, regulatory assistance, licensing support, accounting coordination, tax-related support, human-resources assistance, immigration support, commercial documentation, real-estate support, market-entry assistance, communication with authorities or other business services connected with Romania.

Only services expressly included in the agreed scope are covered by the engagement.

The client should not assume that Romania For Business SRL is responsible for reviewing every legal, tax, accounting, regulatory, employment, immigration or commercial issue that may be connected with the client’s activities. Responsibility is limited to the matters specifically accepted.

A general instruction to “handle everything,” “manage the process” or provide “full support” will be interpreted reasonably in light of the written quotation and surrounding communications. It will not automatically extend the scope to litigation, tax structuring, audits, appeals, ongoing compliance, foreign-law advice or other specialist work unless those services are expressly included.

6. Nature of the services

Romania For Business SRL provides business-support and coordination services. Depending on the engagement, it may prepare documents, gather information, organise filings, communicate with authorities, coordinate third parties, provide procedural guidance and assist with the practical implementation of the client’s objectives.

Romania For Business SRL will perform accepted services with reasonable care, diligence and professional attention appropriate to the nature of the engagement.

Unless expressly agreed otherwise, the engagement is an obligation to provide services with appropriate diligence and is not a guarantee that a particular commercial, administrative, regulatory, banking, immigration, tax or legal result will be achieved.

Outcomes may depend on decisions made by public authorities, registries, courts, banks, payment institutions, notaries, counterparties, landlords, employees, independent professionals or other persons who are not controlled by Romania For Business SRL.

7. Regulated legal and professional services

Certain activities described on the website or requested by a client may legally require the involvement of an authorised professional.

Activities reserved to Romanian lawyers will be performed only by lawyers or recognised forms of legal practice authorised under Romanian law. Such services may require a separate legal-assistance agreement, separate professional identification, separate invoicing or additional terms imposed by the responsible lawyer.

Accounting, tax consultancy, audit, notarial, insolvency, translation, valuation and other regulated services may similarly be performed by appropriately authorised professionals.

Romania For Business SRL does not represent that it directly performs a regulated professional activity where it is not itself legally authorised to do so.

Where a separately authorised professional contracts directly with the client, the professional remains responsible for their own advice and work. Where Romania For Business SRL contracts for coordinated services that include third-party work, responsibility will be determined by the applicable agreement and mandatory law.

8. Client instructions

Romania For Business SRL is entitled to rely on instructions received from the client and from persons who reasonably appear to be authorised to act for the client.

The client must provide instructions that are clear, complete, lawful and sufficiently detailed to permit the services to be performed.

Where instructions are ambiguous, inconsistent or incomplete, Romania For Business SRL may request clarification, interpret them reasonably in the context of the engagement or temporarily suspend the affected work until clarification is received.

Romania For Business SRL is not required to follow an instruction that it considers unlawful, misleading, professionally improper, technically impossible, inconsistent with an authority’s requirements or contrary to the rights of another person.

An instruction may be accepted by email or another agreed electronic method. Romania For Business SRL may require important instructions, approvals or changes in scope to be confirmed in writing.

9. Authorised contacts

The client should identify the persons authorised to provide instructions, approve documents, receive confidential information and make decisions concerning the engagement.

Romania For Business SRL may rely on communications from an authorised contact until it receives clear written notice that the person’s authority has been changed or withdrawn.

Where several persons are authorised to instruct Romania For Business SRL, it may rely on the instruction of any one of them unless the client has expressly established a different approval process.

Romania For Business SRL is not responsible for resolving internal disagreements between shareholders, directors, employees, family members, beneficial owners or other persons connected with the client.

If conflicting instructions are received, Romania For Business SRL may suspend work until the relevant authority or decision-making position has been clarified.

10. Accuracy and completeness of client information

The client must provide information and documents that are accurate, authentic, current and complete.

The client must not conceal or misrepresent facts that may affect the service, including information concerning ownership, control, beneficial ownership, source of funds, business activity, criminal or regulatory matters, sanctions exposure, tax residence, immigration history, existing disputes or obligations to third parties.

Romania For Business SRL may rely on information supplied by the client without independently verifying every fact unless verification is included in the agreed scope or required by law.

The client must promptly inform Romania For Business SRL of any change that may affect the engagement. This includes changes in ownership, management, address, contact details, tax status, business activities, intended transactions, authority requirements or relevant deadlines.

Romania For Business SRL is not responsible for consequences caused by inaccurate, incomplete, misleading, fraudulent or late information supplied by the client or a person acting for the client.

11. Documents supplied by the client

The client is responsible for supplying all documents reasonably required for the engagement in the requested format and within the requested timeframe.

Documents may need to be signed, notarised, legalised, apostilled, certified, translated or issued within a specified period.

Romania For Business SRL may reject or request replacement of a document that is incomplete, illegible, inconsistent, expired, improperly certified or otherwise unsuitable for the intended purpose.

Unless document authentication is expressly included in the agreed scope, Romania For Business SRL is not responsible for detecting a forged or altered document that appears reasonably authentic.

The client should retain original documents and independent backup copies unless the originals must be delivered for an official procedure.

Documents sent to Romania For Business SRL will be handled in accordance with applicable confidentiality, data-protection, retention and professional obligations.

12. Deadlines and timing

Any estimated completion date or processing period is based on the information available when the estimate is given.

Unless expressly agreed as a binding contractual deadline, a timeframe is an estimate rather than a guarantee.

The time required to complete an engagement may be affected by the client’s responsiveness, document availability, public holidays, authority processing, registry practices, bank procedures, third-party availability, technical systems, changes in law and other circumstances outside the reasonable control of Romania For Business SRL.

Where the client is subject to a legal, tax, contractual, filing, appeal, immigration or other critical deadline, the client must clearly identify that deadline in writing and obtain confirmation that Romania For Business SRL has accepted responsibility for the relevant action.

Romania For Business SRL is not responsible for a deadline merely because it appeared in a document or was mentioned informally. Responsibility arises only where the relevant deadline and required action were brought clearly to its attention and accepted within the scope of the engagement.

13. Client cooperation and responsiveness

Effective performance requires timely and active cooperation from the client.

The client must review drafts, answer questions, provide approvals, sign documents, attend appointments and make payments within the periods reasonably requested.

Where the client fails to respond, Romania For Business SRL may pause the work, revise the estimated timetable or treat the matter as inactive.

Romania For Business SRL is not responsible for additional cost, delay, refusal or loss caused by the client’s failure to cooperate or respond on time.

Where a matter remains inactive for an extended period, Romania For Business SRL may close it after giving reasonable notice. Reactivation may be subject to updated fees, renewed compliance checks and confirmation that the original work remains legally and practically possible.

14. Communications

Communications may take place by email, telephone, video conference, online platform, courier or another method agreed between the parties.

The client authorises Romania For Business SRL to communicate electronically using the contact details supplied by the client.

Electronic communications involve risks, including delay, interception, transmission errors, malware and delivery to an incorrect address. Romania For Business SRL will take reasonable precautions but cannot guarantee that ordinary electronic communications will always be secure or uninterrupted.

The client must protect its email accounts, devices, passwords and authentication methods and must promptly notify Romania For Business SRL of suspected unauthorised access.

Romania For Business SRL will not request that the client disclose online-banking passwords, full card-security codes or authentication codes by ordinary email.

Any unexpected request to transfer money or change bank details should be independently verified using a previously confirmed communication channel.

15. Language

The working language of an engagement will ordinarily be English, Romanian or another language expressly agreed in writing.

Romanian authorities may require documents and submissions in Romanian. Where translation is necessary, translation costs may be charged separately unless included in the agreed scope.

Informal translations, summaries or explanations provided for convenience may not have the same legal effect as an official or certified translation.

Where there is a discrepancy between a Romanian document submitted to an authority and a convenience translation, the Romanian version will ordinarily prevail for the official procedure unless applicable law provides otherwise.

The client should notify Romania For Business SRL immediately where it does not understand a document, instruction or legal consequence.

16. Third-party professionals and service providers

Romania For Business SRL may engage or coordinate third parties where reasonably necessary for the performance of the services.

Such third parties may include lawyers, accountants, tax consultants, notaries, translators, couriers, corporate-service providers, information-technology providers, registry agents, immigration specialists, real-estate professionals, banks, payment institutions and public authorities.

Where possible and appropriate, Romania For Business SRL will inform the client of material third-party involvement.

The client authorises Romania For Business SRL to share information reasonably necessary for the third party to perform the relevant task, subject to confidentiality, data-protection and professional obligations.

A third party may impose separate terms, procedures, identification requirements, fees and processing periods.

Romania For Business SRL is not responsible for the independent acts or omissions of a third party with whom the client contracts directly, except where responsibility arises under mandatory law or an express written commitment.

17. Public authorities and institutional decisions

Romania For Business SRL may assist with applications, registrations, filings and communications involving public authorities, courts, registries, municipalities, banks, notaries and other institutions.

These organisations exercise their own powers and discretion. Romania For Business SRL cannot instruct them to approve an application, waive a requirement, adopt a particular interpretation or complete a procedure within a guaranteed time.

An authority may request additional documents, explanations, personal attendance, fees, translations or amendments that were not known when the engagement began.

Additional work resulting from such a request may be charged separately where it falls outside the original scope.

The client remains responsible for the truth and legality of information submitted in its name, even where Romania For Business SRL assists with preparing or transmitting the submission.

18. Compliance, identification and due diligence

Romania For Business SRL may conduct client-identification, beneficial-ownership, conflict, sanctions, fraud-prevention, source-of-funds and other compliance checks before and during an engagement.

The client must provide all information and evidence reasonably requested for these purposes.

Romania For Business SRL may use public registers, commercial databases, identity-verification providers and other lawful sources to perform compliance checks.

The client authorises reasonable verification of information provided in connection with the engagement.

Romania For Business SRL may refuse to accept funds, suspend services, request further documentation or terminate the engagement where compliance requirements are not satisfied.

It may also make reports or disclosures to competent authorities where required by law. Where the law prohibits notification, Romania For Business SRL may be unable to explain the reason for a delay, refusal, suspension or report.

19. Sanctions and restricted activities

The client confirms that neither the client nor, to the best of the client’s knowledge, its beneficial owners, controllers, authorised representatives or relevant transaction parties are subject to sanctions or restrictions that would make the engagement unlawful.

The client must not use the services to conceal ownership, evade sanctions, facilitate tax evasion, launder criminal proceeds, finance terrorism, commit fraud, mislead authorities or carry out another unlawful activity.

Romania For Business SRL may conduct additional checks where a matter involves a high-risk jurisdiction, complex ownership structure, unusual payment, politically exposed person, cash-intensive activity, virtual assets or another elevated compliance risk.

Romania For Business SRL may immediately suspend or terminate cooperation where continuing the engagement could breach sanctions, anti-money-laundering, anti-corruption, export-control or other mandatory rules.

20. Conflicts of interest

Romania For Business SRL and any relevant professional may carry out conflict-of-interest checks before or during an engagement.

The client must disclose the identities of relevant shareholders, beneficial owners, counterparties, related companies, directors and other persons whose involvement may create a conflict.

A preliminary discussion or receipt of information does not guarantee that Romania For Business SRL or an associated professional will be able to act.

Where a conflict arises, Romania For Business SRL may decline, limit or terminate the engagement or refer the matter to an independent professional.

Information received before a matter is declined will be handled in accordance with applicable confidentiality and data-protection obligations.

21. Confidentiality

Romania For Business SRL will treat non-public information received from the client as confidential and will use it for the purpose of performing the services, administering the engagement, complying with legal duties and protecting legitimate rights.

Confidential information may be disclosed to employees, contractors, professional advisers, service providers and authorities where disclosure is reasonably necessary, contractually authorised or legally required.

Confidentiality does not apply to information that is already lawfully public, was independently known without confidentiality restrictions, was lawfully received from another source or must be disclosed under law, court order, regulatory requirement or professional duty.

Where legal services are provided by an authorised lawyer, lawyer-client confidentiality and professional secrecy will be governed by the rules applicable to the legal profession and the separate legal-assistance relationship.

The client must also maintain the confidentiality of non-public advice, methods, templates, fee arrangements and business information supplied by Romania For Business SRL, except where disclosure is reasonably necessary for the client’s internal operations, professional advice or legal obligations.

22. Personal data

Romania For Business SRL will process personal data in accordance with applicable data-protection law and its Privacy Policy.

The client must ensure that it has a lawful basis for providing personal data relating to directors, shareholders, beneficial owners, employees, family members, counterparties and other individuals.

Where required, the client must provide those individuals with appropriate privacy information.

The client should provide only personal data that is relevant and reasonably necessary for the engagement.

Special-category data, criminal-record information, identity documents and financial information should be transmitted using the communication method requested by Romania For Business SRL.

Where the nature of the services requires a separate data-processing agreement or controller arrangement, the parties may conclude additional terms.

23. Fees and payment

The client must pay the fees, taxes, official charges, disbursements and other amounts specified in the applicable quotation, invoice or service agreement.

The Payment Terms published by Romania For Business SRL form part of these Terms to the extent applicable to the engagement.

Romania For Business SRL may require payment in advance, staged payments, recurring payments or replenishment of a retainer.

Work may be suspended where an amount is overdue or where funds required for an authority, notary, translator or other third party have not been provided.

Additional work outside the agreed scope may be charged separately.

A third party’s refusal, delay or unfavourable decision does not generally remove the client’s obligation to pay for work properly performed.

24. Changes to scope and additional services

Either party may propose a change to the agreed scope.

A change may concern the services, timetable, deliverables, involved parties, jurisdictions, assumptions or fees.

Material changes should be confirmed in writing.

Romania For Business SRL may issue a revised quotation or supplementary invoice where the client’s instructions expand the original work or where unforeseen requirements arise.

Where urgent action is reasonably necessary to protect the client’s position and it is not practicable to obtain advance approval, Romania For Business SRL may take proportionate action within the general purpose of the engagement. Such work may be charged at the applicable agreed or reasonable rate.

The client may decline additional services, but this may prevent or delay completion of the original objective where the additional work has become necessary.

25. Intellectual property and work product

Pre-existing templates, methodologies, databases, checklists, know-how, processes and general materials used by Romania For Business SRL remain its intellectual property or the property of the relevant licensor.

Upon full payment, the client may use final documents specifically prepared for the client for the purpose for which they were commissioned.

Unless otherwise agreed, the client may not resell, publish, commercially distribute or present Romania For Business SRL’s work product as general professional advice for third parties.

Drafts are provisional and may contain incomplete analysis, unverified information or internal comments. They should not be relied upon as final documents.

Romania For Business SRL may retain copies of work product and correspondence for record-keeping, compliance, insurance and legal purposes.

Any use of anonymised experience for internal training, quality control or general know-how must not reveal the client’s confidential identity or information.

26. Reliance by third parties

Services and work product are prepared solely for the client and for the purpose identified in the engagement.

No third party may rely on advice, documents, reports or communications without prior written consent from Romania For Business SRL and, where applicable, the responsible authorised professional.

Sharing a document with a shareholder, bank, investor, authority or counterparty does not automatically create a duty of care toward that recipient.

Where third-party reliance is requested, Romania For Business SRL may require additional review, updated information, a reliance letter, additional fees or separate contractual protections.

27. Client decisions and commercial responsibility

The client remains responsible for its business, investment, ownership, financing and commercial decisions.

Romania For Business SRL may explain procedures, identify risks and assist with implementation, but it does not manage the client’s business unless expressly retained to perform a defined management function permitted by law.

The client must independently assess commercial viability, funding, profitability, market conditions, counterparties and operational risks.

The client is responsible for reading documents before signing them and for raising questions where any provision is unclear.

The client should not sign an inaccurate declaration or authorise a submission that it does not understand.

28. No guarantee of outcome

Romania For Business SRL does not guarantee the success of an application, registration, transaction, negotiation, dispute, bank-account request, licence, immigration procedure, tax position or business project.

Any statement concerning likely outcomes or expected processing times is an informed assessment based on the circumstances known at the time and not a contractual guarantee.

Past experience and previous results do not guarantee the same result in another matter.

A refusal, delay, request for additional documentation or adverse decision does not by itself establish that the services were defective.

29. Standard of performance

Romania For Business SRL will use reasonable care and diligence in performing accepted services.

The applicable standard will take into account the agreed scope, information supplied, urgency, professional nature of the task and circumstances existing at the time the service was performed.

Romania For Business SRL is not responsible for failing to anticipate a change in law, authority practice, market conditions or third-party policy that occurred after the relevant work was completed.

Where an error attributable to Romania For Business SRL is identified, the client must notify it promptly and allow a reasonable opportunity to investigate and, where appropriate, correct or mitigate the issue.

30. Limitation of liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by mandatory law.

In particular, these Terms do not exclude liability for fraud, intentional misconduct, gross negligence or injury to physical or mental integrity where such liability cannot legally be excluded.

Subject to those limitations, Romania For Business SRL will not be liable for indirect or consequential loss, loss of anticipated profit, loss of opportunity, loss of goodwill or business interruption resulting from the engagement.

Romania For Business SRL will not be liable for loss caused by inaccurate client information, late instructions, client non-cooperation, unauthorised acts of the client’s representative, independent third parties, authority decisions, cyber incidents outside its reasonable control or circumstances of force majeure.

Where legally permitted and expressly stated in the relevant engagement document, aggregate liability may be limited to a specified amount or by reference to fees paid for the affected service.

Any liability limitation applicable to services provided by an authorised lawyer or another regulated professional will be governed by the relevant professional agreement, mandatory law and professional rules.

A consumer retains all mandatory rights that cannot lawfully be restricted.

31. Duty to mitigate loss

Each party must take reasonable steps to avoid or reduce foreseeable loss arising from a problem connected with the engagement.

The client must notify Romania For Business SRL promptly after becoming aware of an error, missed communication, suspected fraud, authority request or other circumstance that may cause loss.

Romania For Business SRL is not responsible for loss that could reasonably have been avoided or reduced through timely client action, except where mandatory law provides otherwise.

32. Insurance

Romania For Business SRL and separately regulated professionals may maintain insurance appropriate to their activities where required by law, professional rules or commercial practice.

The existence of insurance does not expand the scope of duties accepted under the engagement.

Details of professional insurance applicable to a separately authorised provider may be supplied by that provider where legally required or contractually agreed.

33. Force majeure and circumstances beyond control

Neither party will be responsible for failure or delay caused by circumstances beyond its reasonable control, to the extent recognised by applicable law.

Such circumstances may include natural disasters, war, civil disturbance, epidemic, governmental restrictions, strikes, interruption of public registers, failure of telecommunications, cyberattacks, power outages, transport disruption or unavailability of essential public services.

The affected party should notify the other party within a reasonable period and take reasonable steps to limit the consequences.

Force majeure does not automatically cancel payment obligations relating to services already performed or expenses already incurred.

Where the disruption continues for a substantial period and materially prevents performance, either party may terminate the affected services subject to settlement of amounts already due.

34. Suspension of cooperation

Romania For Business SRL may suspend the engagement where the client fails to pay, does not provide requested information, gives conflicting or unlawful instructions, fails to complete compliance checks or otherwise materially prevents performance.

Suspension may also occur where Romania For Business SRL reasonably believes that continuing the work could breach law, professional duties, sanctions, anti-money-laundering obligations or the rights of another person.

Where appropriate, Romania For Business SRL will notify the client of the reason for suspension and the steps required to resume work.

It may be legally prohibited from providing detailed information in certain compliance matters.

Suspension does not waive accrued fees or other existing rights.

35. Termination by the client

The client may terminate an engagement by written notice, subject to any specific notice period or minimum term stated in the applicable agreement.

The client remains responsible for work performed, time committed where contractually applicable, expenses incurred, non-cancellable external obligations and reasonable work necessary to close or transfer the matter.

Termination does not entitle the client to a refund of fees properly earned or expenses already incurred.

Where the client is a consumer, termination and withdrawal rights will be subject to mandatory consumer law and the applicable Payment Terms.

36. Termination by Romania For Business SRL

Romania For Business SRL may terminate an engagement by giving reasonable written notice where continued cooperation is no longer practicable or appropriate.

It may terminate immediately where the client fails to pay a material overdue amount, provides false information, refuses required compliance checks, requests unlawful conduct, misuses the services, threatens personnel, creates a serious conflict of interest or materially breaches the agreement.

Termination may also occur where a professional duty or law requires withdrawal.

Following termination, Romania For Business SRL will take reasonable steps to avoid unnecessary prejudice, subject to payment, legal restrictions, professional duties and the client’s cooperation.

The client remains responsible for securing replacement advisers or providers and protecting any ongoing deadlines.

37. Consequences of termination

Upon termination, Romania For Business SRL may stop work, cancel future appointments and notify relevant third parties that it no longer acts or coordinates the matter, where appropriate.

A final account may be issued for all fees, taxes, expenses and other amounts due.

Client documents may be returned or made available in accordance with the applicable agreement, law, professional rules and reasonable administrative procedures.

Romania For Business SRL may retain copies where required for legal, regulatory, insurance, accounting, evidentiary or compliance purposes.

Provisions concerning confidentiality, intellectual property, payment, liability, governing law, dispute resolution and record retention will continue after termination where their nature requires continued application.

38. Consumer contracts

Where the client is a consumer, these Terms apply subject to mandatory Romanian and European Union consumer-protection law.

Before a distance or off-premises contract becomes binding, the consumer must receive the information required by applicable law in a clear and intelligible manner.

A consumer may have a statutory right to withdraw from a distance service contract within 14 days.

Where the consumer expressly asks for performance to begin during the withdrawal period, the consumer may be required to pay a proportionate amount for services supplied before withdrawal.

The withdrawal right may cease after full performance where the consumer gave the legally required prior express consent and acknowledgement.

Nothing in these Terms removes or reduces any mandatory consumer remedy, jurisdictional right or protection against unfair contractual terms.

39. Complaints

A client who is dissatisfied with the services should notify Romania For Business SRL promptly and provide a clear description of the matter.

Complaints may be submitted to info@romania-for-business.com.

Romania For Business SRL will review the complaint in good faith and may request documents or additional information.

Submitting a complaint does not suspend an undisputed payment obligation.

Where the complaint concerns an authorised lawyer, accountant, tax consultant, notary or another regulated professional, the client may also be entitled to use the complaint procedure established by the relevant professional body or law.

A consumer retains the right to contact the competent consumer-protection authority or use another legally available dispute-resolution procedure.

40. Notices

Formal notices under the engagement may be delivered by email, courier, registered post or another agreed method.

A notice sent by email will be considered received when it reaches the recipient’s email system without an automated failure notice, subject to proof to the contrary.

A party must promptly notify the other party of changes to its address, email address, authorised representatives or other contact details.

Romania For Business SRL is not responsible for a notice not received because the client failed to update its contact information.

Termination notices, complaints, changes of authorised representative and notices concerning suspected fraud should be clearly identified in the subject line.

41. Assignment and transfer

The client may not transfer its rights or obligations under an engagement to another person without prior written consent from Romania For Business SRL.

Romania For Business SRL may transfer administrative or operational aspects of an engagement to an affiliated or successor entity where this does not materially reduce the client’s rights and is permitted by law.

Regulated professional engagements will not be transferred in a manner inconsistent with professional rules or client confidentiality.

A corporate reorganisation, merger, change of ownership or transfer of business may require renewed compliance checks and written confirmation of the continuing engagement.

42. Independent contracting relationship

The parties act as independent contracting parties.

Nothing in these Terms creates an employment relationship, partnership, joint venture, fiduciary relationship or general agency between Romania For Business SRL and the client.

Romania For Business SRL has no authority to bind the client to a transaction unless the client has granted specific authority in a valid power of attorney or other written document.

The client has no authority to represent that it acts on behalf of Romania For Business SRL.

43. No exclusivity

Unless expressly agreed otherwise, the engagement is non-exclusive.

Romania For Business SRL may provide services to other clients, including clients operating in the same industry, provided that it complies with applicable confidentiality and conflict-of-interest duties.

The client may engage other advisers and service providers.

Where several advisers are involved, the client is responsible for coordinating their instructions unless Romania For Business SRL has expressly accepted that coordination role.

44. Non-solicitation of personnel and contractors

Where legally permitted and expressly agreed in the specific engagement, the client may be required not to directly recruit personnel or contractors introduced through the cooperation for a reasonable period.

Any such restriction must be specifically stated in the relevant agreement, including its scope, duration and any applicable compensation.

These general Terms do not, by themselves, create a broad prohibition against employing or contracting with a person.

45. Publicity and use of client name

Romania For Business SRL will not publicly identify the client as a client or disclose confidential details of the engagement without consent, except where disclosure is legally required or the relationship is already lawfully public.

Any permission to use the client’s name, logo, testimonial or case description should be obtained separately.

The client may withdraw consent for future promotional use, although material already lawfully published may remain in archived or previously distributed content where immediate removal is not reasonably possible.

46. Records and retention

Romania For Business SRL may retain engagement records for the period required by applicable legal, tax, accounting, professional, anti-money-laundering, insurance and limitation rules.

Records may include contracts, correspondence, identification documents, invoices, work product, authority submissions and compliance information.

After the applicable retention period, records may be securely deleted or destroyed unless longer retention is justified or required.

The client should maintain its own complete records and should not rely on Romania For Business SRL as its permanent document archive.

47. Entire agreement

The contractual documents applicable to an engagement constitute the entire agreement concerning the accepted services and replace prior discussions, representations or understandings relating to the same subject.

A statement made in general marketing material, website content or preliminary communication will not override the specific written scope and terms of the engagement.

This provision does not exclude liability for fraud or another matter that cannot legally be excluded.

48. Amendments

A material amendment to an accepted engagement should be agreed in writing.

Romania For Business SRL may update these general Terms for future engagements and ongoing services where reasonable notice is provided.

An update will not retrospectively alter a completed service or remove a right that has already accrued.

Where an ongoing engagement continues after the notified effective date, the updated Terms may apply to future work, provided that this is lawful and the client has had a reasonable opportunity to review them.

49. No waiver

A failure or delay in exercising a contractual right does not constitute a waiver of that right.

A waiver applies only to the specific circumstance for which it was given and must be clear.

Acceptance of a late payment, late document or incomplete performance on one occasion does not require the same acceptance on another occasion.

50. Severability

If a provision of these Terms is held to be unlawful, invalid or unenforceable, it will be interpreted, limited or replaced to the minimum extent necessary to make it lawful and effective.

The remaining provisions will continue to apply.

51. Governing law

These Terms and the cooperation between Romania For Business SRL and the client are governed by Romanian law, subject to mandatory conflict-of-law and consumer-protection rules.

Where a separate contract with an authorised lawyer or another regulated professional specifies a legally permissible governing law, that contract will govern the relevant professional services.

Nothing in these Terms deprives a consumer of mandatory protections that apply under the law of the consumer’s habitual residence where those protections cannot lawfully be excluded.

52. Dispute resolution and jurisdiction

The parties should first attempt to resolve a dispute through good-faith discussions.

A party raising a dispute should provide a written explanation of the issue and the remedy requested.

Where the dispute cannot be resolved amicably, it will be submitted to the competent Romanian courts determined under applicable Romanian and European Union procedural law, unless the parties have validly agreed to arbitration or another lawful dispute-resolution method.

A consumer may bring proceedings before any court having mandatory jurisdiction under applicable consumer law and may use any competent consumer-protection or alternative dispute-resolution procedure.

53. Contact information

Questions, instructions, complaints and notices concerning these Terms may be sent to: